Outlook Express Setup

In most cases, problems sending or receiving email in Outlook Express can be solved by correcting wrong  configurations in the Accounts section.

To start the walkthrough with graphics, click here.

If you would like to print instructions for the setup, they are included below:

1. Open Outlook Express
2. Click on the Tools menu, and click Accounts...
3. Click on the Mail tab
4. Select your BeonLine account by clicking on it once. The account will usually be named mail.beol.net, but can be different.
5. Click on the Properties button on the right side.
6. Under the General tab, set the Name to your full name (ex: John Smith). For email address, use username@beol.net (ex: jsmith@beol.net). Organization and reply-to address are not necessary, but you can fill them in if you wish. Make sure the box labeled "Include this account when receiving mail or synchronizing" is checked.
7. Under the Servers tab, it should say that the type of incoming mail server is POP3. If it says IMAP or HTTP, you will need to remove the account and recreate it. For both the incoming and outgoing server names, enter "mail.beol.net". The incoming mail server account name should be entered as your username (ex: jsmith), not your email address. Enter your password in the next box, and choose whether or not you want it to save the password. Do not check "Log on using Secure Password Authentication" or "My server requires authentication".
8. Under the Connection tab, check the box labeled "Always connect to this account using:", and select the Beonline connection (it may be called "Connection to 3241139") from the dropdown list.
9. Nothing should need changed under the Security tab.
10. Under Advanced, ensure that the outgoing (SMTP) port is set to 25, and that the incoming (POP3) port is set to 110, and that neither of the boxes requiring SSL are checked. 1 Minute is a good timeout setting to use. If you have problems with frequent timeouts, you can adjust it. You should not check the box labeled "Leave a copy of messages on server" unless you check this email account from multiple computers and need to receive all messages on all of them. If you need to check this box, make sure that you check the next one labeled "Remove from server after X days", and select a fairly lower number like 3 or 5 as the number of days. If you leave mail on the server for too long, your mailbox will fill up, and you will not be able to receive any more.